Performance Profile

Office Supervisor
Requisition Number: 4494 Division: West
Location: Monterey Park, CA
Classification: Full Time

Position Performance Profile:

Our culture:

At InSight Health Corp., there is a clear focus on people. We are committed to the selection, development and recognition of talent. We require leaders and employees who are creative, adaptive and who focus on excellence in patient care. Already known for the highest levels of service and technology, InSight employees add the human touch, caring for our patients and their families in a dignified and ethical way.
Our culture encourages a balance of teamwork and individuality, a big company with a small company entrepreneurial mind-set and customer friendly feel. At InSight, we live our InSight PRIDE values:

PRIDE values:

 

P

atients First

Do the 

R

ight Thing

Encourage 

I

nnovation

 

D

eliver on Commitments

 

E

njoy What We Do

Job Description
INSIGHT IMAGING is a leading provider of radiology services, with more than 230 fixed imaging facilities and mobile units located in over 30 states. We offer a full continuum of diagnostic imaging services that complement existing community healthcare resources and focus on the specific needs of each distinct medical community. The culture is informal, has a strong field presence and encourages a balance of teamwork, individuality and a strong focus on patient care. The pay is competitive, the benefits excellent and the work meaningful and rewarding.

Examples of Essential Functions:
  • Recruit, interview, select, train, supervise, and evaluate employees. Recommend staffing and personnel changes.
  • Oversee all processes related to patient scheduling, insurance verifications, patient registration, report transcription, medical records management, billing and collections
    (Where applicable).
  • Compose letters and correspondence and maintain office files and records.
  • Ensure all office equipment is maintained and in good working order. Order office supplies as needed.
  • Research and resolve issues or complaints from patients, referring physicians and their staff or employees.
  • Supervise and monitor the release of confidential information in accordance with company policies and procedures, federal regulations, and state statutes of privileged information for requests from insurance companies, attorneys, patients and subpoenas.
  • Assist with the maintenance of the facility’s physical plant. Ensure patient waiting areas are maintained in a professional manner.
  • Comply with all applicable laws, rules and regulations, the company’s policies and procedures, and The InSight Integrity Program.
  • Perform other projects/tasks, as requested by the Company.

    Candidates must have:
  • Minimum 3 years in a lead customer service role in a medical office setting or three years medical office supervisory experience.
  • Demonstrated ability to train staff in patient services functions.
  • Previous medical procedures, medical terminology and insurance plan coverage.
  • Advanced knowledge of insurance processes.

    Desirable:
  • Bachelors degree in health care or other related field
  • Experience in a medical setting with lead responsibilities
  • Training or course work in the use of word processing application programs.
  • Read, interpret, communicate and understand a second language.

    Knowledge:
  • Medical terminology.
  • Customer service principles and techniques.
  • Inventory accounting and purchasing practices.
  • Office filing and record keeping techniques.
  • Supervisory principles and leadership techniques.
  • Office and administrative practices, policies and procedures.

    Skills/Abilities:
  • Operate a computer keyboard or typewriter.
  • Operate telecommunications console and standard office equipment such as a
    calculator, copier and facsimile equipment.
  • Schedule, organize and complete work in accordance with deadlines.
  • Select, train, supervise and evaluate the work of staff, delegate tasks and check
    work for completeness and accuracy.
  • Maintain the confidentiality of personnel and payroll data.
  • Scan, verify, copy, fax and distribute documents and messages.
  • Plan, establish and evaluate the attainment of departmental goals.
  • Maintain patient privacy and the confidentiality of patient records.
  • Maintain office supplies to budgeted levels.
  • Communicate effectively with staff, management, vendors, contractors, health
    care representatives, and external customers.


    		•
    Required Skills
    To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates must successfully complete a thorough background investigation prior to beginning employment with INSIGHT IMAGING.
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