HEI Hotels & Resorts

Careers

Banquet Manager (4102)

Location: Norcross, GA

Property: Atlanta Marriott Norcross

Salary: 40000.00

Date Posted: 11/6/2009

Type of Position: Management

Relocation Available: No

Company Overview

HEI views our associates as our greatest resource, and we hire and develop the best.

We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.

Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.

Property Overview

Atlanta Marriott Norcross 475 Technology Parkway Norcross, GA 30092 Phone: (770) 263-8558 The Atlanta Marriott Norcross is set in Technology Park, 15 miles northeast of downtown Atlanta. Our recently renovated hotel features 218 guest rooms including a concierge level, four suites, indoor pool, casual dining at Chile Lime Restaurant and 4,500 square feet of meeting space. Our associates are part of a cohesive team dedicated to our collaborative success. The Atlanta Marriott Norcross is proudly owned and operated by HEI Hotels and Resorts, who’s core investment is passionate people.

Description

Job Description
Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Manager is responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.

•Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
•Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
•Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.
•Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
•Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
•Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
•Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job related duties as assigned.

Experience, Skills and Knowledge
•More than two years of post high school education.
•Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
•Hotel experience preferred.
•Requires a working knowledge of HEI banquet/catering food and beverage services, policies or operations.
•Knowledge of computer equipment.
•Ability to compile facts and figures in accordance with established procedures.
•Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
•Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
•Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
•Able to set priorities, plan, organize, and delegate.
•Written communication skills to be concise, well organized, complete, and clear.
•Ability to work effectively under time constraints and deadlines.
•Command of the English language both written and verbal.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer M/F/V/D

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