HEI Hotels & Resorts

Careers

Assistant Outlets Manager (3975)

Location: Nashville, TN

Property: Sheraton Music City

Salary: Highly Competitive Salary

Date Posted: 9/30/2009

Type of Position: Management

Relocation Available: No

Company Overview

HEI views our associates as our greatest resource, and we hire and develop the best.

We have a culture of winning; we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded.

Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.

Property Overview

Sheraton Music City 777 McGavok Pike Nashville, TN 37214 Phone:(615) 885-2200 The Sheraton Music City is located just minutes from all the attractions and activities that make Nashville a truly unique destination. We offer 410 guestrooms and 32,000 square feet of flexible event space. With a tradition of great southern charm and service excellence, we have created a guest experience that is unmatched in Nashville. This commitment to a positive guest experience is recognized with our ten consecutive Meetings & Conventions Magazine's Gold Key Awards, as well as the following awards: • Catering and Convention Services Team of the Year for Sheraton Franchise in 2006 • Ranked second place within Starwood for Meeting Planner Satisfaction in 2003 • Received Most Improved Associate Satisfaction Score within HEI Hotels and Resorts in 2005. • Consistently ranked in top of class for overall Guest Satisfaction. • Starwood "Sales Team of the Year for Midwest & Southeast Region, 2005" The Sheraton Music City is proudly owned and operated by HEI Hotels and Resorts, who’s core investment is passionate people.

Description

Job Description
Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.

•Investigate and analyze current activities or information and make logical conclusions and recommendations.
•Ability to make decisions based on established policy and procedures.
•Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.
•Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates within the various outlets.
•Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
•Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
•Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
•Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job related duties as assigned.

Experience, Skills and Knowledge
•More than two years of post high school education.
•Two years of full employment in a related position with this company or other organization(s).
•Hotel experience preferred.
•Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
•Supervision/ management communication skills are required.
•Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures.
•Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
•Command of the English language both written and verbal.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer M/F/V/D

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