https://www.cytiva.com/heihr/ext/cojobs.asp RSS Web Feed for HEI Hotels & Resorts Careers 11/21/2009 1:02:51 AM 11/21/2009 1:02:51 AM https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4134 11/20/2009

Job Description Assist Director of Finance in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. •File and distribute credit card cancellations, bulletins and credit warnings. Process and follow-up on all returned checks accepted as cash payment •Ensure excellent service and guess correspondence with credit card and payment inquiries. •Reconcile bank account with daily cash reconciliation journal; validate deposits in transit; reconcile bank accounts monthly to General Ledger. •Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. Bill out credit cards (AMEX, DINERS, etc.). Maintain accurate and legible logs for all credit cards. Reconcile credit cards monthly to General Ledger. •Set up new vendor accounts in accordance with established policy. •Verify that purchasing procedures are followed, i.e.: purchase order price compared to invoice price, purchase order quantity compared to invoice quantity, ensure that the purchase order number is valid. Maintain an accurate, up to date Purchase Order Log. •Route invoices with purchase order attached to department heads and Executive Committee members for approval. Ensure account coding is accurate and all invoices are being returned on a timely basis. •Process all approved invoices for payment -- ensure all appropriate signatures and back-up attached. •Pay all hotel invoices in a timely manner- ensuring accuracy of amount paid, account coding, invoice extension and that all discounts are taken. •Reconcile outstanding checks with AP aging report, monthly. •Handle all vendor inquiries and reconcile vendor statements. •Maintain open invoices file, paid invoices file and voided check file in an organized and up-to-date manner. •Interface checks and submit a log of all manual checks to the Controller. •Comply with attendance rules and be available to work on a regular basis. •Participate in Monthly closing. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •B.S. in Accounting or Hotel Management preferred. •Experience in Hotel or Hospitality related Finance and Accounting. •Strong organizational skills with attention to detail. •Ability to compile facts and figures. •Proficient in galaxy and M3 is preferred. •Must be computer savvy and have the ability to operate personal computer and calculator. •Experience with Microsoft office software is required. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/19/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3530 5/29/2009

Job Description Assist Chief Engineer is responsible for the management and supervision of all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, SOP’s as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiently as possible. •Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. •Implement and schedule property and equipment preventive maintenance programs in compliance with corporate/franchise standards and local, state and national codes and regulations. •Prioritize service requests; schedule and monitor the service performed to ensure customer satisfaction, safety and convenience. •Test and examine the life safety systems to ensure they are 100% operational at all times. •Monitor utility consumption to determine the effectiveness of current systems. •Review purchase requests and monitor expenses budget to ensure goals are met/exceeded. •Assist in the administration of the department by preparing and maintaining schedules, logs, records and other documentation to ensure a smooth operation and minimize liabilities. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •College degree or college courses considered helpful, engineering related preferred. •Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. •1 year of hands-on experience at a comparable location/industry. •Skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. •Ability to work effectively under time constraints and deadlines. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 5/22/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4029 10/14/2009

Job Description Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner. •Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. •Implement company and franchise programs. •Prepare forecasts and reports and assist in the development of the Rooms Division budget. •Monitor and maintain the front office systems and equipment to ensure their optimum performance. •Track guest satisfaction surveys and maximize usage of the guest response tracking system. •Provide training for entry level associates and supervisors. •Develop and implement controls for expense management. •Utilize labor management tools to schedule and control labor costs. •Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. •Communicate both verbally and in writing to provide clear direction to staff. •Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. •Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. •Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. •Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. •Maintain all front desk related equipment and a par stock of supplies. •Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. •Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Minimum 1 year of front desk experience. •High School diploma or equivalent required. •Hotel experience preferred. •Proficient with PMS system and computer literacy a must. •Advanced knowledge of brand’s reward program. •Able to handle cash and credit transactions. •Maintain a professional appearance and manner at all times. •Communicate well with guests. •Must possess thorough knowledge of all front office operations and individual job requirements. •Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. •Able to manage multiple tasks at all times and have excellent organizational skills. •General knowledge of local area attractions and transportation. •Must be able to stand up for 4 or more hours at a time. •Able to observe and detect signs of emergency situations. •Able to establish and maintain effective working relationships with associates and customers. •Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/14/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4136 11/20/2009

Job Description Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Act as General Manager in his/her absence when necessary. •Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. •Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies. •Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management, such as utilizing labor management tools. •Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. •As a member of the Executive Committee for the property, the Assistant General Manager is expected to help create and execute the financial objectives of the hotel. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Bachelor’s degree preferred. •Minimum 3 years of management experience, preferably in both Rooms and FandB. •Computer literacy and financial management required. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Able to resolve guest, supervisor and associate conflicts. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/20/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3975 10/1/2009

Job Description Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations. •Investigate and analyze current activities or information and make logical conclusions and recommendations. •Ability to make decisions based on established policy and procedures. •Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations. •Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates within the various outlets. •Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). •Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. •Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. •Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •More than two years of post high school education. •Two years of full employment in a related position with this company or other organization(s). •Hotel experience preferred. •Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. •Supervision/ management communication skills are required. •Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 9/30/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4115 11/12/2009

Job Description Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience. •Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate. •Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean. •Make contact with group representatives. Explain how to make contact if needed throughout function. •Communicate all BEO changes to catering office and affected departments. •Coordinate with banquet staff set-ups, changes and time schedules for all functions. •Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function. •Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. •Recap all banquet checks at end of each day and turn in to Night Audit. •Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Superior communication skills to provide information and associated services to hotel management and guests. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Ability to work effectively under time constraints and deadlines. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/11/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4099 11/6/2009

Job Description BANQUET SUPERVISOR Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience. •Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate. •Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean. •Make contact with group representatives. Explain how to make contact if needed throughout function. •Communicate all BEO changes to catering office and affected departments. •Coordinate with banquet staff set-ups, changes and time schedules for all functions. •Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function. •Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. •Recap all banquet checks at end of each day and turn in to Night Audit. •Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Superior communication skills to provide information and associated services to hotel management and guests. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Ability to work effectively under time constraints and deadlines. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/11/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4005 10/9/2009

Job Description This is a Part Time, On Call position. Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience. •Communicate with supervisor throughout shift to be aware of the work. •Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms •Supply and replenish meeting rooms with clean glasses and fresh water. •Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. •Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). •Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room. •This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down. •Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs. •Ability to stand for long periods of time. •Must have the ability to communicate in English. Benefits 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/15/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4103 11/6/2009

Job Description Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience. •Communicate with supervisor throughout shift to be aware of the work. •Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms •Supply and replenish meeting rooms with clean glasses and fresh water. •Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. •Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). •Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room. •This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down. •Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs. •Ability to stand for long periods of time. •Must have the ability to communicate in English. Previous experience required. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/6/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4078 11/1/2009

Job Description Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience. •Communicate with supervisor throughout shift to be aware of the work. •Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms •Supply and replenish meeting rooms with clean glasses and fresh water. •Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. •Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). •Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room. •This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down. •Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs. •Ability to stand for long periods of time. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/29/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4117 11/12/2009

Job Description Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience. •Communicate with supervisor throughout shift to be aware of the work. •Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms •Supply and replenish meeting rooms with clean glasses and fresh water. •Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. •Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. This is a part time position! Experience, Skills and Knowledge •Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). •Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room. •This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down. •Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs. •Ability to stand for long periods of time. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/12/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3918 9/13/2009

PART TIME positions Job Description Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience. •Communicate with supervisor throughout shift to be aware of the work. •Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms •Supply and replenish meeting rooms with clean glasses and fresh water. •Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. •Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). •Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room. •This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down. •Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs. •Ability to stand for long periods of time. •Must have the ability to communicate in English.]]> 9/25/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4102 11/6/2009

Job Description Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Manager is responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses. •Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen. •Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate. •Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality. •Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product. •Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment. •Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department. •Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •More than two years of post high school education. •Experience required by position is from one to two full years of employment in a related position with this company or other organization(s). •Hotel experience preferred. •Requires a working knowledge of HEI banquet/catering food and beverage services, policies or operations. •Knowledge of computer equipment. •Ability to compile facts and figures in accordance with established procedures. •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Leadership skills to motivate and develop staff and to ensure accomplishment of goals. •Able to set priorities, plan, organize, and delegate. •Written communication skills to be concise, well organized, complete, and clear. •Ability to work effectively under time constraints and deadlines. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/6/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4106 11/11/2009

Job Description Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Manager is responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses. •Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen. •Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate. •Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality. •Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product. •Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment. •Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department. •Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •More than two years of post high school education. •Experience required by position is from one to two full years of employment in a related position with this company or other organization(s). •Hotel experience preferred. •Requires a working knowledge of HEI banquet/catering food and beverage services, policies or operations. •Knowledge of computer equipment. •Ability to compile facts and figures in accordance with established procedures. •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Leadership skills to motivate and develop staff and to ensure accomplishment of goals. •Able to set priorities, plan, organize, and delegate. •Written communication skills to be concise, well organized, complete, and clear. •Ability to work effectively under time constraints and deadlines. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/9/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4092 11/4/2009

Job Description Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience. •Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. •Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. •Greet guests and respond to requests in a friendly and courteous manner. •Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Replenish beverages as necessary, and check with guests for overall satisfaction. •Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Can communicate well with guests. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware. •Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. •Ability to remember, recite and promote the variety of menu items. •Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker. •Ability to stand for long periods of time. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/4/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3586 6/16/2009

Job Description Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience. •Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. •Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. •Greet guests and respond to requests in a friendly and courteous manner. •Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Replenish beverages as necessary, and check with guests for overall satisfaction. •Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Can communicate well with guests. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware. •Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. •Ability to remember, recite and promote the variety of menu items. •Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker. •Ability to stand for long periods of time. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 6/12/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3727 7/28/2009

Job Description Part-time position. Assist Banquet Captain in the serving of guests during banquet functions to ensure positive guest experience. •Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. •Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. •Greet guests and respond to requests in a friendly and courteous manner. •Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Replenish beverages as necessary, and check with guests for overall satisfaction. •Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Can communicate well with guests. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware. •Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. •Ability to remember, recite and promote the variety of menu items. •Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker. •Ability to stand for long periods of time. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 7/27/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4126 11/17/2009

Job Description Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience. •Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. •Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. •Greet guests and respond to requests in a friendly and courteous manner. •Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Replenish beverages as necessary, and check with guests for overall satisfaction. •Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. THIS IS AN ON CALL POSITION! Experience, Skills and Knowledge •Hotel experience preferred. •Can communicate well with guests. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware. •Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. •Ability to remember, recite and promote the variety of menu items. •Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker. •Ability to stand for long periods of time. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/18/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3917 9/13/2009

ON CALL POSITION... weekends and evenings are common. Previous Banquet Server experieince PREFERRED. Job Description Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience. •Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. •Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. •Greet guests and respond to requests in a friendly and courteous manner. •Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Replenish beverages as necessary, and check with guests for overall satisfaction. •Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Can communicate well with guests. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware. •Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. •Ability to remember, recite and promote the variety of menu items. •Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker. •Ability to stand for long periods of time. •Must have the ability to communicate in English.]]> 9/23/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4034 10/14/2009

Job Description DINING ROOM ATTENDANT/BARBACK Assist Bartender in the serving of guests to ensure positive guest experience. •Retrieves orders from storeroom. Visually checks stock received against written requisition with storeroom personnel, to ensure order is accurate. Upon delivery to the bar, re-checks items with bartender for completeness. •Cuts, slices and peels perishable garnishes and fruits, mixes and pours juices in sufficient amounts according to projected business. Stores back-up supplies needing refrigeration in prescribed containers for later use. •Checks and assists bartender in maintaining adequate amounts of supplies, i.e., stir sticks, napkins, matches, etc., for both the immediate bar and extended service area. •Maintains cleanliness of bar area, beer lockers, refrigeration and storage areas to comply with health code standards. •Scoops ice from ice bins, transports to service areas and replenishes ice containers for usage. •Boxes and saves empty liquor bottles as they accumulate for later returns and requisitions. •Transports taps, replaces and performs routine maintenance requirements on heavy beer kegs. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred •Must communicate well with guests. •Basic mathematical skills necessary to ensure proper delivery amounts and understand portion sizes. •Sufficient manual dexterity of hands in order to use a knife, pick up glassware and bottles, scoop ice, tap kegs and extend arms overhead to stock items. •Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel. •Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 150 lbs., at a continuous schedule. •Ability to perform duties within temperature ranges, from normal to refrigerated •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/28/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4120 11/17/2009

Job Description Serve guests in hospitable manner to ensure positive guest experience. •Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet •Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. •Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. •Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. •Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Must communicate well with guests. •Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. •Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. •Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. •Ability to remember, recite and promote the variety of menu items. •Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. •Ability to stand and work in confined spaces for long periods of time. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/16/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4061 10/23/2009

Job Description Serve guests in hospitable manner to ensure positive guest experience. •Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet •Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. •Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. •Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. •Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Must communicate well with guests. •Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. •Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. •Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. •Ability to remember, recite and promote the variety of menu items. •Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. •Ability to stand and work in confined spaces for long periods of time. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/23/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4119 11/13/2009

Job Description Serve guests in hospitable manner to ensure positive guest experience. •Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet •Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. •Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. •Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. •Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Must communicate well with guests. •Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. •Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. •Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. •Ability to remember, recite and promote the variety of menu items. •Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. •Ability to stand and work in confined spaces for long periods of time. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/13/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4021 10/13/2009

Job Description Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. •Show guests to room assisting with their luggage. •Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. •Check luggage for hotel guests both for day and overnight. •Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. •Open doors and greet guests in a friendly and courteous manner. •Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. •Post the daily events board and entertainment board in the lobby. •Maintain an open communication line through all shifts by proper use of intershift log. •Deliver messages and valet to guest rooms. •Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. •May perform the duties of a valet as required. •Assist front desk with key inventory twice weekly. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required. •Hotel experience preferred. •Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. •Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report. •Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. •Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. •Ability to stand, walk and/or sit and continuously perform essential job functions. •Perform tasks requiring bending, stooping, kneeling and/or walking. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/23/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3859 8/26/2009

Must be able to work flexible hours and shifts, weekends and holidays a must. Previous hotel experieince preferred. Job Description Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. •Show guests to room assisting with their luggage. •Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. •Check luggage for hotel guests both for day and overnight. •Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. •Open doors and greet guests in a friendly and courteous manner. •Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. •Post the daily events board and entertainment board in the lobby. •Maintain an open communication line through all shifts by proper use of intershift log. •Deliver messages and valet to guest rooms. •Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. •May perform the duties of a valet as required. •Assist front desk with key inventory twice weekly. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required. •Hotel experience preferred. •Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. •Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report. •Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. •Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. •Ability to stand, walk and/or sit and continuously perform essential job functions. •Perform tasks requiring bending, stooping, kneeling and/or walking. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 9/23/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3867 8/27/2009

Must be able to work flexible shifts and hours, as well as availability for nights and weekends. Previous hotel experience preferred. Job Description Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. •Show guests to room assisting with their luggage. •Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. •Check luggage for hotel guests both for day and overnight. •Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. •Open doors and greet guests in a friendly and courteous manner. •Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. •Post the daily events board and entertainment board in the lobby. •Maintain an open communication line through all shifts by proper use of intershift log. •Deliver messages and valet to guest rooms. •Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. •May perform the duties of a valet as required. •Assist front desk with key inventory twice weekly. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required. •Hotel experience preferred. •Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. •Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report. •Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. •Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. •Ability to stand, walk and/or sit and continuously perform essential job functions. •Perform tasks requiring bending, stooping, kneeling and/or walking. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 9/23/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3985 10/13/2009

Job Description Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service. •Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware. •Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. •Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. •Transport all dirty tableware from dining room to dishwashing area for proper cleaning. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Knowledge of the appropriate table settings and service ware. •Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. •Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/4/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4064 10/27/2009

Job Description Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel’s mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards. •A complete understanding of all building related systems – Electrical, HVAC, Plumbing, Life Safety, IT, etc. •A complete understanding of all building related equipment – HVACandR, Kitchen, Laundry, Pool, etc. •Follows company preventative maintenance procedures and guidelines for guestrooms, equipment, public space, grounds, landscaping, and building envelop, etc. •Maintains engineering related check book accounting procedures to ensure department operates with-in budgeted guidelines while maintaining required stock of supplies and materials. •Effectively interview, supervise, train, manage performance, assign tasks and follows-up with engineering staff to ensure maximum productivity. •Maintains accurate records and filing system to support RandM Budget, PM Programs, Capital Budget, Capital Projects, Life Safety Systems and Inspections, etc. •Maintains all Engineering Spaces in a safe, clean, organized, energy efficient manner. •Tours hotel complex daily identifying items requiring engineering, housekeeping or other departmental actions. •Considered the property expert on all Life Safety related items, trains all managers in these areas. •Has a firm understanding of all Brands related issues and procedures. •Has a firm understanding of all Brand related GSS, GSI, AYS, DTS problem tracking procedures and is working to correct them. •Has a basic understanding of elementary accounting procedures. •Has a basic understanding of PC operation and a working knowledge of Micro Soft Office Software programs and internet use. •Ability to remain calm in stressful situations, seen as a strong leader through-out hotel. •Remains current on related technology advances that would enhance operations. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job duties as assigned. Experience, Skills and Knowledge •College degree or courses will be considered helpful, engineering related preferred. •Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. •3+ years of hands-on experience at a comparable location. All HEI Chief Engineers are working Chief’s. •Hotel experience preferred. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping. •ADA related Physical Demand Section: Frequent walking, climbing, bending, lifting, pushing, pulling, talking, smiling, writing, at times working in cramped noisy locations susceptible to extreme hot and cold temperatures. •Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/27/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4111 11/10/2009

Job Description Complex Assist Director of Finance in directing the financial activities of multiple hotels, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. •Perform all accounting functions in the event assistance is needed. •Effectively schedule, monitor, and evaluate controllable departmental expenditures to stay within the restraints of the established budget through: labor management and purchasing control systems •Establish and monitor scheduling of all accounting associates, including Night Audit. •Schedule personnel consistent with the volume of business and needs. •Effectively plan in order to meet demands of both guests and staff. •Assist in Producing Financial Statements within designated time frame for preliminary distribution to hotel management and to meet HEI Corporate requirements. •Verify compliance with Finance SOP manual. •Participate in and critique asset inventories. •Maintain records storage area in compliance with record retention requirements of relevant government agencies. •Preparation and knowledge of sales tax returns, as well as any other applicable tax liabilities. •Manage and oversee all Accounts Receivable functions, including collection calls as needed. •Ensure the A/R aging percentages are in compliance with SOP. •Verify credit cards are processed every night by night audit. •Verify cash deposits are made timely. •Assist Director of Finance with the Reconciliation of balance sheet accounts each period. •Review any problem accounts with Director of Finance and adjust entries to the general ledger. •Identify, screen and attract management candidates from outside the company. •Train associates in job responsibilities. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •One year experience in Hotel or Hospitality related Finance and Accounting. •Knowledge of Hotel Financial Statements and reconciliation of AandL accounts. •B.S. in Accounting. •Analytical approach to problems with high regard for detail and accuracy •Sound administrative and managerial skills •Proficiency in Microsoft Office, advanced Excel skills •Have proficient training, coaching and counseling abilities •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/10/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3976 10/1/2009

Job Description Create the desired conference and meet clients’ needs through active communication, planning, and team leadership. •An understanding of both monthly forecasting and the annual budget process. •Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. •Optimize room rental charges. •Consistently participate in the re-booking of repeat business by having a track record of long term client relationships. •Actively participate in industry related organizations (NACE, MPI). •Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. •Comfortable with hotel site inspections and client presentations. •Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. •Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. •Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. •Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. •Excellent knowledge of computers, specifically Delphi, Word and Excel. •Monitor group room blocks and pick up, generate detailed resumes for the operating departments. •Ability to work with outside vendors to ensure client satisfaction for all events/groups. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Prior experience in the field of hospitality with specific experience in catering sales is essential. •Minimum of 1year within the Hospitality Industry required. •Must have experience at a similar size and quality hotel. •High School Diploma required; Bachelor’s Degree preferred. •Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. •Knowledge of sales skills, revenue management, training, and motivation of peers. •Knowledge of hotel features, benefits, and competing hotels within the market. •Ability to execute appropriate action plans. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Ability to work effectively under time constraints and deadlines. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/2/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4107 11/9/2009

Job Description Create the desired conference and meet clients’ needs through active communication, planning, and team leadership. •An understanding of both monthly forecasting and the annual budget process. •Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. •Optimize room rental charges. •Consistently participate in the re-booking of repeat business by having a track record of long term client relationships. •Actively participate in industry related organizations (NACE, MPI). •Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. •Comfortable with hotel site inspections and client presentations. •Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. •Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. •Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. •Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. •Excellent knowledge of computers, specifically Delphi, Word and Excel. •Monitor group room blocks and pick up, generate detailed resumes for the operating departments. •Ability to work with outside vendors to ensure client satisfaction for all events/groups. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Prior experience in the field of hospitality with specific experience in catering sales is essential. •Minimum of 1year within the Hospitality Industry required. •Must have experience at a similar size and quality hotel. •High School Diploma required; Bachelor’s Degree preferred. •Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. •Knowledge of sales skills, revenue management, training, and motivation of peers. •Knowledge of hotel features, benefits, and competing hotels within the market. •Ability to execute appropriate action plans. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Ability to work effectively under time constraints and deadlines. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/9/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4067 10/29/2009

Job Description Prepare food of consistent quality and assist in kitchen functions. •Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. •Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. •Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. •Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. •Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. •Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. •Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Finger/hand dexterity in order to operate food machinery. •Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/27/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3964 9/29/2009

Job Description Prepare food of consistent quality and assist in kitchen functions. •Prepare food of consistent quality following recipe cards and production and portion standards to client specification for Banquet function.•Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. •Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. •Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. •Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. •Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. •Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Finger/hand dexterity in order to operate food machinery. •Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 9/28/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4031 10/15/2009

Job Description Prepare breakfast food of consistent quality and assist in the morning kitchen functions. •Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. •Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. •Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. •Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. •Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. •Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. •Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Finger/hand dexterity in order to operate food machinery. •Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/13/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4035 10/14/2009

Job Description Prepare food of consistent quality and assist in kitchen functions. •Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. •Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. •Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. •Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. •Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. •Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. •Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Finger/hand dexterity in order to operate food machinery. •Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/22/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3595 6/22/2009

Job Description Prepare food of consistent quality and assist in kitchen functions. •Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. •Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. •Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. •Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. •Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. •Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. •Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Finger/hand dexterity in order to operate food machinery. •Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 6/17/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3899 9/18/2009

Job Description Prepare food of consistent quality and assist in kitchen functions. •Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. •Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. •Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. •Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. •Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. •Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. •Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Finger/hand dexterity in order to operate food machinery. •Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 9/9/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3900 9/18/2009

Job Description Prepare food of consistent quality and assist in kitchen functions. •Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. •Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. •Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. •Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. •Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. •Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. •Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Finger/hand dexterity in order to operate food machinery. •Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 9/9/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4097 11/6/2009

Job Description Prepare food of consistent quality and assist in kitchen functions. •Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. •Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. •Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. •Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. •Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. •Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. •Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Finger/hand dexterity in order to operate food machinery. •Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/5/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4098 11/6/2009

Job Description PM POSITION Prepare food of consistent quality and assist in kitchen functions. •Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. •Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. •Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. •Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. •Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. •Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. •Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Finger/hand dexterity in order to operate food machinery. •Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/11/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4063 10/27/2009

Job Description Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. •Skill in correcting deficiencies identified on Internal Audit report. •Effective use of the Controller's Checklist. •Maintain effective cash control system with audits and reports for each period. •Review security over assets and auditing inventories. •Understanding of all pertinent leases, contracts, agreements, covenants, and restrictions. •Knowledge of City, County, State sales tax laws and laws dealing with innkeepers, liquor, and labor. Ability to perform special financial analysis as needed and /or requested by General Manager and Corporate Office. •Practical solutions from a cost vs. benefits viewpoint. Provide accurate policy interpretations. •Actively participate in Executive Committee and staff meetings. •Assist other managers in analyzing statements, distributions, and other financial data. •Support and comply with property standards and Corporate SOP's. •Schedule and coordinate the preparation and presentation of the annual operating budget. •Coordinate all aspects of the capital expenditures budget according to SOP. •Complete entries required for preparation of the financial statements. Review statements for inaccurate data and make corrections within the following period. •Inform the General Manager and HEI Corporate management of current and potential financial problems. •Keep management informed of sales and profit attainment throughout the period. •Coordinate the property's labor management system. •Maintain appropriate standards for 60-90 day accounts. Conform to standards regarding the average collection period. •Documenting the local credit policy and auditing property compliances. •Approve all major accounts for credit as defined by local policy. •Conduct credit and write-off meetings as requested. •Submit accurate and timely critiques and credit loss reports as required. •Review all major banquet functions and group accounts for proper credit extensions prior to arrival. •Maintain standard regarding level of bad debt expenses as related to credit sales. •Aggressively fulfill the accounts receivable management responsibilities to maximize receivable realizations. •Complete financial required reports and requests from HEI Corporate offices. Establish other reports or documents, outside of SOP's as needed. •Control the Capital Expenditure program and complete ROI Analysis. •Reconcile account balances on a current basis. •Establish balances in accruals, pre-paid, and other accounts using proper accrual methods and expense realization logic. •Calculate various turn ratios and days available for major asset categories and compare to standards (linen, gift shop, food, beverages, guest supplies, and uniforms). •Work with Department Managers to control inventory balances according to established realistic pars. •Comply with company procedures on deferring payments. •Maintain and update job descriptions and standards for department. •Ability to comply with corporate and local policies for wages paid (increases and timing). •Establish an effective cross training program within the department. •Identify, screen and attract management candidates from outside the company. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job duties as assigned. Experience, Skills and Knowledge •B.S. in Accounting or Hotel Management •3+ years experience in Hotel or Hospitality related Finance and Accounting. •Analytical approach to problems, regard for detail and accuracy •Assertive personality, professional demeanor •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/27/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4110 11/11/2009

Job Description Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. •Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas. •Develop housekeeping and laundry budget. •Develop and implement controls for expense management. •Conduct periodic inventory of guest supplies, small equipment and linen as required. •Utilize labor management tools to schedule and control labor costs. •Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events. •Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. •Communicate both verbally and in writing to provide clear direction to staff. •Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. •Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects. •Ensure compliance of housekeeping and laundry standard operating procedures and policies. •Operate department pursuant to OSHA requirements and guidelines. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •5+ years management experience, with at least 3 years in housekeeping management. •Experience managing in-house operated laundry operations. •High School diploma or equivalent required; Bachelor’s Degree preferred. •Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements. •Able to work with other department leaders. •Able to resolve guest, supervisor and associate conflicts. •Able to manage multiple tasks at all times and have excellent organizational skills. •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/10/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4086 11/3/2009

Job Description Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. •Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas. •Develop housekeeping and laundry budget. •Develop and implement controls for expense management. •Conduct periodic inventory of guest supplies, small equipment and linen as required. •Utilize labor management tools to schedule and control labor costs. •Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events. •Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. •Communicate both verbally and in writing to provide clear direction to staff. •Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. •Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects. •Ensure compliance of housekeeping and laundry standard operating procedures and policies. •Operate department pursuant to OSHA requirements and guidelines. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •5+ years management experience, with at least 3 years in housekeeping management. •Experience managing in-house operated laundry operations. •High School diploma or equivalent required; Bachelor’s Degree preferred. •Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements. •Able to work with other department leaders. •Able to resolve guest, supervisor and associate conflicts. •Able to manage multiple tasks at all times and have excellent organizational skills. •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/3/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4129 11/19/2009

Job Description All candidates for this position must be bilingual in english and spanish. Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. •Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas. •Develop housekeeping and laundry budget. •Develop and implement controls for expense management. •Conduct periodic inventory of guest supplies, small equipment and linen as required. •Utilize labor management tools to schedule and control labor costs. •Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events. •Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. •Communicate both verbally and in writing to provide clear direction to staff. •Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. •Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects. •Ensure compliance of housekeeping and laundry standard operating procedures and policies. •Operate department pursuant to OSHA requirements and guidelines. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •5+ years management experience, with at least 3 years in housekeeping management. •Experience managing in-house operated laundry operations. •High School diploma or equivalent required; Bachelor’s Degree preferred. •Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements. •Able to work with other department leaders. •Able to resolve guest, supervisor and associate conflicts. •Able to manage multiple tasks at all times and have excellent organizational skills. •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/18/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4132 11/19/2009

Job Description Optimize room and catering revenue through the development and implementation of effective inventory management and pricing strategies. Monitor all distribution channels to ensure effective selling. Analyze reports to understand future demand forecast and past trends and translate this information to set/adjust strategies leading to increased market share. •Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix, including group, transient, wholesale catering revenues etc. •Manage and update current selling strategies and product information in all available distribution channels/reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.) •Facilitate Daily and Weekly Sales and Revenue Strategy meetings •Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition •Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department •Work with the Regional Director of Revenue Management in recommending and implementing of Revenue Management programs and new initiatives at the hotel •Active participant in all pricing decisions for transient, group, and wholesale segments •Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering •Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process •Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels •Maintain historical statistical data from all distribution channels, in all market segments •Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •At least five years revenue management experience •Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or relevant field of work •Strong analytical skills •In-depth understanding of tools- spreadsheets, statistical methods for analyzing data •Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues •Excellent communication skills and interpersonal skills •Knowledge of competitive market preferred •Ability to use PMS, reservation and revenue management systems to forecast and implement optimal strategies •Proficient in Microsoft Office (strength in Excel) •Command of the written language both written and verbal Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/19/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4133 11/19/2009

Job Description Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner. •Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site. •Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs. •Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers. •Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions. •Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. •Listen, understand and respond immediately to guest and associate inquiries and requests for assistance. •Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles. •Clearly communicate the features, and services of the hotel facilities. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. •Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs. •Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage. •Ability to stand, walk and/or sit and continuously perform essential job functions. •Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property. •Excellent driving record as verified by Motor Vehicle Report. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/19/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4114 11/11/2009

Job Description Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. •Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. •Perform preventative maintenance assignments on a scheduled basis (e.g., "room care"). •Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. •Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. •Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. •Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening). •Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. •Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. •Exposure to extreme temperatures. •Operation of heavy machinery. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. •Hotel experience preferred. •Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. •Must be able to receive instructions and communicate progress of work assignments. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/11/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4077 10/29/2009

Job Description Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. •Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. •Perform preventative maintenance assignments on a scheduled basis (e.g., "room care"). •Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. •Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. •Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. •Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening). •Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. •Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. •Exposure to extreme temperatures. •Operation of heavy machinery. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. •Hotel experience preferred. •Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. •Must be able to receive instructions and communicate progress of work assignments. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/29/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3915 9/13/2009

Job Description Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. •Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. •Perform preventative maintenance assignments on a scheduled basis (e.g., "room care"). •Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. •Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. •Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. •Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening). •Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. •Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. •Exposure to extreme temperatures. •Operation of heavy machinery. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. •Black Seal in progress or completed preferred. •Hotel experience preferred. •Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. •Must be able to receive instructions and communicate progress of work assignments. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/27/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3604 6/22/2009

Job Description Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. •Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. •Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. •Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. •Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. •Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. •Communicate both verbally and in writing to provide clear direction to staff. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma required, college degree preferred. •One year experience in customer service in hospitality or similar industry. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. •Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. •Ability to access and accurately input information using a moderately complex computer system. •Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. •Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/6/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4112 11/12/2009

Job Description Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. •Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. •Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. •Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. •Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. •Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. •Communicate both verbally and in writing to provide clear direction to staff. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma required, college degree preferred. •One year experience in customer service in hospitality or similar industry. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. •Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. •Ability to access and accurately input information using a moderately complex computer system. •Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. •Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/11/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4109 11/10/2009

Job Description Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. •Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. •Implement company and franchise programs. •Prepare forecasts and reports and assist in the development of the room’s budget. •Monitor and maintain the front office systems and equipment to ensure their optimum performance. •Track guest satisfaction surveys and maximize usage of the guest response tracking system. •Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. •Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. •Communicate both verbally and in writing to provide clear direction to staff. •Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. •Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. •Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. •Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. •Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. •Regular attendance in conformance with the standards is essential to the successful performance of this position. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Minimum of 2 years Front Desk experience, preferably in leadership role. •High School Diploma or equivalent required, Bachelor’s degree preferred. •Proficient with PMS system. •Advanced knowledge of brand’s reward program. •Able to handle cash and credit transactions. •Computer literacy and financial management a must. •Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. •General knowledge of local area attractions and transportation. •Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. •Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. •Able to establish and maintain effective working relationships with associates and customers. •Able to make sound business decisions and take action quickly based on previous experience and good judgment. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/10/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4118 11/12/2009

Job Description Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Supervise and lead Guest Service Attendant Team in execution of service promise. •Assist in evaluating the staffing requirements and prepare work schedules weekly, adhering to budget goals. •Ensure that sufficient staffing is present to meet the daily business demands. •Ensure that all assigned posts are maintained. •Communicate anticipated business demands daily with each associate (arrivals, departures, group functions, etc). •Ensure staff's knowledge of hotel services, features and amenities. •Assign specific tasks as they arise to the staff according to the rotation sequence. •Answer telephone promptly, using correct greeting and telephone etiquette. •Document guest calls and requests for Guest Service Attendant assistance. •Maintain security and accurate record of all guest room keys issued to Guest Service Attendant Staff. •Maintain security and accurate record of all vehicle keys. •Monitor and ensure that Guest Service Attendant staff perform their job functions to the hotel's expected level of service. •Accommodate all guest requests in an accurate and efficient manner. •Coordinate group luggage requirements. •Monitor and maintain cleanliness and working condition of departmental equipment and supplies. •Prepare work orders for equipment repairs and distribute to Engineering. •Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas. •Prepare and submit daily and weekly payroll records and tip distributions. •Ensure that all pertinent information is documented in the log book daily. •Maintain all necessary Operating Supplies and equipment including a reasonable par stock of these supplies. •Prepare work orders for department/equipment repairs and distribute to Engineering. Experience, Skills and Knowledge •Maintain a professional appearance and manner at all times. •Must possess knowledge of all guest service attendant functions including valet and driver operations •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Ability to perform basic mathematical computations. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Able to effectively communicate, both written and oral communication and directions. •Ability to enforce hotel's standards, policies and procedures with Guest Service Attendant staff. •Ability to prioritize and organize work assignments; delegate work to staff. •Ability to train staff. •Ability to direct performance of staff and follow up with corrections where needed. •Ability to motivate staff and maintain a cohesive team. Ability to ascertain staff training needs and provide such training. •Perform multiple tasks. •Ability to Run Constantly and/or stand for long periods of time. •Able to handle cash and credit transactions. •Intimate knowledge of local area attractions and transportation •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/18/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4087 11/3/2009

Job Description Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Supervise and lead Guest Service Attendant Team in execution of service promise. •Assist in evaluating the staffing requirements and prepare work schedules weekly, adhering to budget goals. •Ensure that sufficient staffing is present to meet the daily business demands. •Ensure that all assigned posts are maintained. •Communicate anticipated business demands daily with each associate (arrivals, departures, group functions, etc). •Ensure staff's knowledge of hotel services, features and amenities. •Assign specific tasks as they arise to the staff according to the rotation sequence. •Answer telephone promptly, using correct greeting and telephone etiquette. •Document guest calls and requests for Guest Service Attendant assistance. •Maintain security and accurate record of all guest room keys issued to Guest Service Attendant Staff. •Maintain security and accurate record of all vehicle keys. •Monitor and ensure that Guest Service Attendant staff perform their job functions to the hotel's expected level of service. •Accommodate all guest requests in an accurate and efficient manner. •Coordinate group luggage requirements. •Monitor and maintain cleanliness and working condition of departmental equipment and supplies. •Prepare work orders for equipment repairs and distribute to Engineering. •Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas. •Prepare and submit daily and weekly payroll records and tip distributions. •Ensure that all pertinent information is documented in the log book daily. •Maintain all necessary Operating Supplies and equipment including a reasonable par stock of these supplies. •Prepare work orders for department/equipment repairs and distribute to Engineering. Experience, Skills and Knowledge •Maintain a professional appearance and manner at all times. •Must possess knowledge of all guest service attendant functions including valet and driver operations •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Ability to perform basic mathematical computations. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Able to effectively communicate, both written and oral communication and directions. •Ability to enforce hotel's standards, policies and procedures with Guest Service Attendant staff. •Ability to prioritize and organize work assignments; delegate work to staff. •Ability to train staff. •Ability to direct performance of staff and follow up with corrections where needed. •Ability to motivate staff and maintain a cohesive team. Ability to ascertain staff training needs and provide such training. •Perform multiple tasks. •Ability to Run Constantly and/or stand for long periods of time. •Able to handle cash and credit transactions. •Intimate knowledge of local area attractions and transportation •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/18/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4125 11/17/2009

Job Description Assist guests with arrival and departure from hotel, while providing positive guests experiences. •Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. •Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. •Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. •Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. •Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. •Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required, and college degree preferred. •Hotel experience preferred. •Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. •Ability to stand and move throughout front office and continuously perform essential job functions. •Ability to access and accurately input information using a moderately complex computer system. •Ability to observe and detect signs of emergency situations. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/16/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4123 11/19/2009

Job Description Assist guests with arrival and departure from hotel, while providing positive guests experiences. •Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. •Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. •Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. •Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. •Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. •Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required, and college degree preferred. •Hotel experience preferred. •Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. •Ability to stand and move throughout front office and continuously perform essential job functions. •Ability to access and accurately input information using a moderately complex computer system. •Ability to observe and detect signs of emergency situations. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/16/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4062 10/26/2009

Job Description Assist guests with arrival and departure from hotel, while providing positive guests experiences. •Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. •Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. •Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. •Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. •Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. •Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. •Comply with attendance rules and be available to work on a regular basis. Must be flexible and able to work any shifts including mornings, nights, weekends, and holidays. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required, and college degree preferred. •Hotel experience preferred; Prior Marriott experience preferred. •Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. •Ability to stand and move throughout front office and continuously perform essential job functions. •Ability to access and accurately input information using a moderately complex computer system. •Ability to observe and detect signs of emergency situations. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/26/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4041 10/17/2009

Job Description Assist guests with arrival and departure from hotel, while providing positive guests experiences. •Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. •Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. •Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. •Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. •Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. •Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required, and college degree preferred. •Hotel experience preferred. •Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. •Ability to stand and move throughout front office and continuously perform essential job functions. •Ability to access and accurately input information using a moderately complex computer system. •Ability to observe and detect signs of emergency situations. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/15/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3980 10/2/2009

Job Description Assist guests with arrival and departure from hotel, while providing positive guests experiences. •Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. •Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. •Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. •Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. •Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. •Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required, and college degree preferred. •Hotel experience preferred. •Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. •Ability to stand and move throughout front office and continuously perform essential job functions. •Ability to access and accurately input information using a moderately complex computer system. •Ability to observe and detect signs of emergency situations. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/15/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4076 10/29/2009

Job Description Assist guests with arrival and departure from hotel, while providing positive guests experiences. •Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. •Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. •Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. •Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. •Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. •Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required, and college degree preferred. •Hotel experience preferred. •Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. •Ability to stand and move throughout front office and continuously perform essential job functions. •Ability to access and accurately input information using a moderately complex computer system. •Ability to observe and detect signs of emergency situations. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/29/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3988 10/6/2009

Job Description Assist guests with arrival and departure from hotel, while providing positive guests experiences. •Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. •Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. •Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. •Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. •Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. •Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. •Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school diploma or equivalent required, and college degree preferred. •Hotel experience preferred. •Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. •Ability to stand and move throughout front office and continuously perform essential job functions. •Ability to access and accurately input information using a moderately complex computer system. •Ability to observe and detect signs of emergency situations. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/5/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4113 11/11/2009

Job Description The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. •Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. •Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. •Maintain proper set-up of dining room. •Receive records and make any necessary arrangements for reservations and special functions in the restaurant. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. •Ability to remember, recite and promote the variety of menu items. •Ability to move throughout a crowded room to seat guests. •Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/11/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4071 10/29/2009

Job Description Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. •Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants. •Empty room attendant carts of soiled linen and trash. •Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors. •Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers. •Flip mattresses and move furniture as assigned by supervisor. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Self-starting personality with an even disposition. •Maintain a professional appearance and manner at all times. •Can communicate well with guests. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. •Lifting may include equipment or furniture weighing up to 100 lbs. •Ability to comprehend and follow instructions from supervisor. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/29/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3950 9/28/2009

Job Description Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. •Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants. •Empty room attendant carts of soiled linen and trash. •Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors. •Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers. •Flip mattresses and move furniture as assigned by supervisor. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Self-starting personality with an even disposition. •Maintain a professional appearance and manner at all times. •Can communicate well with guests. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. •Lifting may include equipment or furniture weighing up to 100 lbs. •Ability to comprehend and follow instructions from supervisor. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/27/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3929 9/18/2009

Job Description Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. •Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants. •Empty room attendant carts of soiled linen and trash. •Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors. •Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers. •Flip mattresses and move furniture as assigned by supervisor. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Self-starting personality with an even disposition. •Maintain a professional appearance and manner at all times. •Can communicate well with guests. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. •Lifting may include equipment or furniture weighing up to 100 lbs. •Ability to comprehend and follow instructions from supervisor. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/5/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4020 10/9/2009

Job Description Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support. •Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency. •Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. •Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. •Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. •Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. •Respond to guest requests, concerns and problems to ensure guest satisfaction. •Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction. •Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Housekeeping experience preferred. •Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. •Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/9/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3744 7/31/2009

Job Description Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support. •Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency. •Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. •Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. •Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. •Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. •Respond to guest requests, concerns and problems to ensure guest satisfaction. •Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction. •Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Housekeeping experience preferred. •Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. •Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/1/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4135 11/20/2009

Job Description Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of associates relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. •Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, benefit administration and associate relations activities, relating to all hotel personnel. •Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions and make hiring recommendations. •Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. •Monitor the associate performance appraisal programs. Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable. Direct and administer associate relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. •Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. •Ensure compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Oversee compliance with Affirmative Action Plan. •Provide assistance, guidance and counseling to the General Manager, management staff in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. •Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems. •Manage all labor relations activities by administering union contracts and ensuring compliance. Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations. At applicable properties. •Oversee pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Ensure all new hires and existing associates possess proper employment eligibility verifications. •Communicate both verbally and in writing to provide clear direction to staff. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Bachelor’s Degree preferred. •3+ Years of Human Resources experience preferably n Hospitality or similar industry. •Ability to deal effectively with all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts. •Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. •Ability to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system. •Ability to stand, walk and/or sit and continuously perform essential job functions for a minimum of an eight hour shift. •Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 11/20/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4039 10/14/2009

Job Description Assist with the planning and managing of the kitchen as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Assist and lead the Stewarding Team, Restaurant Outlets, and Director of Food and Beverage in the cleaning and organizing of the Food and Beverage Outlets. •Supervise the production, preparation and presentation of foods for the hotel as assigned by the Executive Chef to ensure that a quality, consistent product is produced which conforms to all HEI/Franchise standards. •Assist in placing food orders, managing labor, and supervising all members of the culinary team. •Monitor and control the maintenance/sanitation of the kitchen and equipment to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. •Monitor and control all labor and food costs through scheduling, training and supervising the production of the food to ensure budgets are met/exceeded while quality is maintained/improved. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Minimum one year of post high school education, preferably at Culinary Institution. •Three to four years of employment in a related position. •Hotel experience preferred. •Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. •Ability to work effectively under time constraints and deadlines. •Must have the ability to communicate in English and Spanish. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/14/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3870 8/27/2009

Job Description Attend to the cleaning process of hotel linens to ensure guests and associates experience a clean hotel. •Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications. •Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. •Set the proper drying and cooling times for different types of linen. •Clean up machines and surrounding areas. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen. •Ability to prioritize and organize work. •Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time. •Requires lifting bundles of linen weighing up to 75 lbs. Ability to push and/or pull wheeled carts weighing up to 100 pounds. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. ]]> 10/6/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3971 9/29/2009

Why HEI? HEI Hotels & Resorts is the fastest growing owner/operator in the hotel industry with over 30 full-service, upper upscale and luxury properties throughout the United States. Known for a fast-paced, entrepreneurial environment HEI is a high-performance culture that recognizes success and develops leaders. Led by some of the industry’s most well-regarded professionals, we’re committed to acquire and/or develop $500 million in hotels annually, ensuring exceptional growth opportunities. Learn more about our industry-leading strategies and long-term career opportunities at heihotels.com. MIT Program HEI’s Manager In Training Program was created as a fast track career development opportunity for recent college graduates prepared to close their first sales lead, supervise their first team or get involved in property revenue strategy. Highlights: Fast paced, but supportive environment where you are given exposure to corporate and property leadership – ensuring you have the opportunity to grow. Departments: Sales, Revenue Management, Food & Beverage, Human Resources, Rooms and Culinary. Timeframe: 2-3 months of training with experienced discipline leaders before moving to a full time position at one of our properties across the country. Qualifications Recent hospitality program graduates who are committed to the hospitality industry through their academic performance and practical experience. Locations The availability of our top discipline leaders determines the location of our training programs. All candidates must be flexible to move to any HEI property based on their training and final placement. Our diverse portfolio of over 30 hotels features such industry-leading brand names as Marriott, Westin, Hilton, Le Meridien and Embassy Suites, creating a unique opportunity to gain cross-brand experience. Compensation MIT will be given very competitive compensation, including paid temporary housing, benefits, relocation support and other applicable bonuses depending on program. ]]> 9/29/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3821 8/18/2009

Job Description MUST HAVE PMS OPERATING SYSTEM EXPERIENCE Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Perform security function. Will alternate function with second night auditor •Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. •Run audit reports/journals from the front office system, Point of Service and the computer. •Make corrections and adjustments and handle all computer problems that might occur throughout the shift. •Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. •Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge MUST HAVE PMS OPERATING SYSTEM EXPERIENCE •MUST HAVE PREVIOUS HOTEL EXPERIENCE. •Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. •Ability to effectively deal with guest and associate concerns in a friendly and positive manner. •Ability to access and accurately input information using a moderately complex computer system. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/1/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4054 10/21/2009

Job Description Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. •Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. •Run audit reports/journals from the front office system, Point of Service and the computer. •Make corrections and adjustments and handle all computer problems that might occur throughout the shift. •Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. •Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. •Ability to effectively deal with guest and associate concerns in a friendly and positive manner. •Ability to access and accurately input information using a moderately complex computer system. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/21/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4084 11/5/2009

Job Description This position will be in charge of the entire hotel operation during the overnight shift, including housekeeping, valet, security, and any other associate working the overnight shift, but with a primary focus on the night audit operation. Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, housekeeping) to ensure quality service is provided to all guests. •Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. •Supervise the night audit/hotel associates; review and verify daily work. •Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained. •Control the Night Audit Bank. •Review timecards on a daily basis and complete daily and weekly/bi-weekly payroll reports. •Perform functions of Night Auditors as needed to provide coverage and ensure completion of work in a timely, accurate manner. •Prepare the daily activity sheet, report all noteworthy events and serious accounting violations. •Respond to customer issues, complaints, or problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. •Ability to effectively deal with guest and associate concerns in a friendly and positive manner. •Ability to access and accurately input information using a moderately complex computer system. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 11/10/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3944 9/23/2009

Job Description Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. •Monitor servers and busperson adherence to all service standards. •Supervise service of guests, being watchful of signals from guests in need of service. •Assist manager to establish and monitor sidework duty completion. •Maintain bank to HEI Hotels and Resorts standards. •Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage. •Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up. •Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages. •Communicate daily with restaurant manager with regard to special events, house counts, etc. •Assist restaurant manager in conducting menu classes and taste panels. •Communicate both verbally and in writing to provide clear direction to staff. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High School Diploma or equivalent required. •Hotel experience preferred. •Ability to use point of sale. •Ability to lift/carry weight up to 50 pounds. •Ability to push/and pull carts of products weighing up to 150 pounds. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/1/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4105 11/10/2009

Job Description Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. •Monitor servers and busperson adherence to all service standards. •Supervise service of guests, being watchful of signals from guests in need of service. •Assist manager to establish and monitor sidework duty completion. •Maintain bank to HEI Hotels and Resorts standards. •Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage. •Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up. •Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages. •Communicate daily with restaurant manager with regard to special events, house counts, etc. •Assist restaurant manager in conducting menu classes and taste panels. •Communicate both verbally and in writing to provide clear direction to staff. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High School Diploma or equivalent required. •Hotel experience preferred. •Ability to use point of sale. •Ability to lift/carry weight up to 50 pounds. •Ability to push/and pull carts of products weighing up to 150 pounds. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 11/11/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4046 10/16/2009

Job Description Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. •Thoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents by extending arms over head to reach all above areas. Adhere to cleaning procedures and instructions for use of cleaning agents. •Thoroughly dust all furniture, pictures, and shelves, extending arms over head, bending and stooping as needed. •Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion. •Clean ashtrays and empty trash. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Self-starting personality with an even disposition. •Maintain a professional appearance and manner at all times. •Can communicate well with guests. •Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. •Ability to understand and follow directions, and perform job functions under limited supervision. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/16/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4018 10/9/2009

Job Description Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. •Thoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents by extending arms over head to reach all above areas. Adhere to cleaning procedures and instructions for use of cleaning agents. •Thoroughly dust all furniture, pictures, and shelves, extending arms over head, bending and stooping as needed. •Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion. •Clean ashtrays and empty trash. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •Self-starting personality with an even disposition. •Maintain a professional appearance and manner at all times. •Can communicate well with guests. •Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. •Ability to understand and follow directions, and perform job functions under limited supervision. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/9/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3979 10/7/2009

Job Description Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. •Check station before, during and after shift for proper set-up and cleanliness. •Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. •Record the details of the order from the guests, repeating the order to the guest to check for accuracy. •Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed. •When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Replenish beverages as necessary and check with guests for overall satisfaction. •Market and serve upon request any dessert items or specialty coffees. •Operate the Point of Sale procedures to pre-check order and close out the check. •Present the check to guest promptly. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Maintain a professional appearance and manner at all times. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. •Knowledge of the appropriate table settings, service ware and menu items. •Ability to remember, recite and promote the variety of menu items. •Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift. •Ability to operate beverage and toast equipment. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Ability to operate a keyboard and learn Point of Sale procedures. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 9/30/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4036 10/14/2009

Job Description Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. •Check station before, during and after shift for proper set-up and cleanliness. •Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. •Record the details of the order from the guests, repeating the order to the guest to check for accuracy. •Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed. •When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Replenish beverages as necessary and check with guests for overall satisfaction. •Market and serve upon request any dessert items or specialty coffees. •Operate the Point of Sale procedures to pre-check order and close out the check. •Present the check to guest promptly. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Maintain a professional appearance and manner at all times. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. •Knowledge of the appropriate table settings, service ware and menu items. •Ability to remember, recite and promote the variety of menu items. •Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift. •Ability to operate beverage and toast equipment. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Ability to operate a keyboard and learn Point of Sale procedures. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 11/17/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4059 10/27/2009

Job Description Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. •Check station before, during and after shift for proper set-up and cleanliness. •Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. •Record the details of the order from the guests, repeating the order to the guest to check for accuracy. •Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed. •When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. •Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. •Replenish beverages as necessary and check with guests for overall satisfaction. •Market and serve upon request any dessert items or specialty coffees. •Operate the Point of Sale procedures to pre-check order and close out the check. •Present the check to guest promptly. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Maintain a professional appearance and manner at all times. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. •Knowledge of the appropriate table settings, service ware and menu items. •Ability to remember, recite and promote the variety of menu items. •Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift. •Ability to operate beverage and toast equipment. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Ability to operate a keyboard and learn Point of Sale procedures. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/23/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4130 11/19/2009

Job Description MARSH and PMS experience is required. Optimize the hotel’s Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share. •Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. •Work with the hotel General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the Regional Director of Revenue Management in implementing Revenue Management programs and new initiatives at the hotel. •Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings. •Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. •Facilitate Daily and Weekly Sales and Revenue Strategy meetings •Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department •Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering •Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process •Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels •Maintain historical statistical data from all distribution channels, in all market segments •Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred. •Two years revenue management experience required. •In-depth understanding of tools- spreadsheets, statistical methods for analyzing data. •Strong analytical skills. •Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Ability to use PMS, reservation and revenue management systems to forecast and implement optimal strategies •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 11/18/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3789 8/10/2009

Job Description Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. •Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. •Adhere to cleaning procedures and instructions for use of cleaning agents. •Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. •Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. •Push and pull vacuum throughout entire room and empty trash. •Replenish amenities, linens, and supplies in guest room. •Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Knowledge of chemical cleaning agents and operation of various cleaning equipment. •Ability to push and/or pull equipment weighing up to 100 lbs. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 8/10/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3649 7/1/2009

Job Description Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. •Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. •Adhere to cleaning procedures and instructions for use of cleaning agents. •Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. •Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. •Push and pull vacuum throughout entire room and empty trash. •Replenish amenities, linens, and supplies in guest room. •Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Knowledge of chemical cleaning agents and operation of various cleaning equipment. •Ability to push and/or pull equipment weighing up to 100 lbs. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 9/30/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4013 10/8/2009

Job Description Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. Shifts include 8am-4:30pm M-F; 9a-5:30p S-S; 12Noon-9:30p M-S •Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. •Adhere to cleaning procedures and instructions for use of cleaning agents. •Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. •Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. •Push and pull vacuum throughout entire room and empty trash. •Replenish amenities, linens, and supplies in guest room. •Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Knowledge of chemical cleaning agents and operation of various cleaning equipment. •Ability to push and/or pull equipment weighing up to 100 lbs. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/8/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3693 7/15/2009

Job Description Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. •Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. •Adhere to cleaning procedures and instructions for use of cleaning agents. •Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. •Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. •Push and pull vacuum throughout entire room and empty trash. •Replenish amenities, linens, and supplies in guest room. •Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Knowledge of chemical cleaning agents and operation of various cleaning equipment. •Ability to push and/or pull equipment weighing up to 100 lbs. •Must have the ability to communicate in English. 2 Years Experience cleaning rooms in hotel environment. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 7/15/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3749 7/30/2009

Job Description Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. •Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. •Adhere to cleaning procedures and instructions for use of cleaning agents. •Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. •Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. •Push and pull vacuum throughout entire room and empty trash. •Replenish amenities, linens, and supplies in guest room. •Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Knowledge of chemical cleaning agents and operation of various cleaning equipment. •Ability to push and/or pull equipment weighing up to 100 lbs. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/27/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3891 9/15/2009

Job Description Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. •Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. •Adhere to cleaning procedures and instructions for use of cleaning agents. •Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. •Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. •Push and pull vacuum throughout entire room and empty trash. •Replenish amenities, linens, and supplies in guest room. •Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. •Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. •Knowledge of chemical cleaning agents and operation of various cleaning equipment. •Ability to push and/or pull equipment weighing up to 100 lbs. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/27/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4122 11/16/2009

Job Description Assist the Sales Team in the administrative functions required for effective hotel sales and management. •Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. •Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. •Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller’s request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. •Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc. •Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. •Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Hotel experience preferred. •High School Diploma, Bachelor’s Degree preferred. •Basic administrative knowledge such as business letters, formats and telephone etiquette. •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. •Ability to access and accurately input information into a computer using Microsoft Office Suite. •Ability to follow written and verbal instructions. •Ability to stand and/or sit and continuously perform essential job functions for duration of shift. •Ability to set-up and maintain filing systems. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 11/16/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4088 11/3/2009

Job Description SMERF / Government Position: Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. •Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. •Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients. •Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts. •Develop and conduct persuasive verbal sales presentations to prospective clients. •Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. •Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. •Comply with attendance rules and be available to work on a regular basis. •Prepare correspondence to customers, internal booking reports and file maintenance. •Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. •Attend trade shows, community events and industry meetings. •Knowledge of market trends, competition and key customers of the hotel. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school or equivalent education required. Bachelor’s degree preferred. •1+ years of past hotel sales experience required. •Experience in Catering & Room Sales •Essential prior experience in the field of hospitality with specific experience in catering sales. •Must have experience at a similar size and quality hotel. •Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of sales skills, revenue management, training, and motivation of peers. •Knowledge of hotel features, benefits, and competing hotels within the market •Ability to execute appropriate action plans. •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Leadership skills to motivate and develop staff and to ensure accomplishment of goals. •Able to set priorities, plan, organize, and delegate. •Written communication skills to be concise, well organized, complete, and clear. •Ability to work effectively under time constraints and deadlines. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 11/4/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4080 10/30/2009

Job Description We are currently seeking Sales Manager for a potential opportunity in the Waltham/Boston area. Qualifying candidate will manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. •Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. •Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients. •Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts. •Develop and conduct persuasive verbal sales presentations to prospective clients. •Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. •Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. •Comply with attendance rules and be available to work on a regular basis. •Prepare correspondence to customers, internal booking reports and file maintenance. •Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. •Attend trade shows, community events and industry meetings. •Knowledge of market trends, competition and key customers of the hotel. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •High school or equivalent education required. Bachelor’s degree preferred. •1+ years of past sales experience preferred. •Essential prior experience in the field of hospitality with specific experience in catering sales. •Must have experience at a similar size and quality hotel. •Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of sales skills, revenue management, training, and motivation of peers. •Knowledge of hotel features, benefits, and competing hotels within the market •Ability to execute appropriate action plans. •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Leadership skills to motivate and develop staff and to ensure accomplishment of goals. •Able to set priorities, plan, organize, and delegate. •Written communication skills to be concise, well organized, complete, and clear. •Ability to work effectively under time constraints and deadlines. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 11/6/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3812 8/17/2009

Job Description Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. •Manage the daily production, preparation and presentation of all food for the hotel's restaurant(s) and room service to ensure a quality, consistent product is produced which conforms to all HEI Franchise standards. •Manage Human Resources in the production and preparation areas of the kitchen in order to attract, retain and motivate the associates while providing a safe work environment; interview, hire, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews, provide open communication vehicles, recommend discipline and termination, as appropriate. •Schedule and manage the maintenance and sanitation of the kitchen, equipment and related areas to ensure a healthy, safe work environment which meets or exceeds federal, state, corporate and franchise standards and regulations. •Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met or exceeded while quality is maintained or improved. •Promote the Accident Prevention Program to minimize liabilities and related expenses. •Assist the Executive Chef in the creation, costing and implementation of seasonal and special menus. •Should assume the responsibilities of the Executive Chef in his or her absence. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Two+ years of post high school education, culinary education is desirable. •Five+ years of employment in a related position. •Hotel experience preferred. •Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of associates and/or complex problems and food and beverage management. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Leadership skills to motivate and develop staff and to ensure accomplishment of goals. •Ability to work effectively under time constraints and deadlines. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 8/19/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4066 10/29/2009

Job Description Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets. •Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. •Physical strength and stamina are essential to this position due to the high activity level. •Keep dish machine properly cleaned and filled with water per hotel standards. •Operate burnishing machine to ensure proper finish on silverware. •De-tarnish and polish silver for proper appearance. •Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Knowledge of service ware and how to maintain same in order to compliment guest experience. •Ability to push/pull service carts weighing up to 150 pounds. •Ability to transport heavy objects through a crowded room. •Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/27/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr3986 10/5/2009

Job Description Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets. •Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. •Physical strength and stamina are essential to this position due to the high activity level. •Keep dish machine properly cleaned and filled with water per hotel standards. •Operate burnishing machine to ensure proper finish on silverware. •De-tarnish and polish silver for proper appearance. •Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Knowledge of service ware and how to maintain same in order to compliment guest experience. •Ability to push/pull service carts weighing up to 150 pounds. •Ability to transport heavy objects through a crowded room. •Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/4/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4003 10/7/2009

Job Description Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. •Read luggage tags and provide claim tickets to ensure appropriate delivery. Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in secure area for retrieval by bell staff. •Park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Maintain a professional appearance and manner at all times. •Ability effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. •Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. •Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. •Ability to stand, walk and/or sit and continuously perform essential job functions. •Perform tasks requiring bending, stooping, kneeling and walking. •Considerable knowledge of and ability to communicate clear directions to nearby local attractions and hotel facilities and services. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Must have the ability to communicate in English. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/9/2009 https://www.cytiva.com/heihr/ext/detail.asp?jobid=heihr4004 10/7/2009

Job Description Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Supervise and lead Valet Team in execution of service promise. •Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. •Ensure that the front drive is attended at all times; that all posting positions are maintained. •Ensure that sufficient staffing is present to meet the daily business demands. •Communicate anticipated business demands daily with each associate (arrivals, departures, group functions, etc). •Ensure staff's knowledge of hotel services, features and amenities. •Assign specific tasks as they arise to the staff according to the rotation sequence. •Answer telephone promptly, using correct greeting and telephone etiquette. •Document guest calls and requests for valet assistance. •Maintain security and accurate record of all guest room keys issued to valet and Door Staff. •Monitor and ensure that valet and Door Staff perform their job functions to the hotel's expected level of service. •Accommodate all guest requests in an accurate and efficient manner. •Coordinate group luggage requirements. •Monitor and maintain cleanliness and working condition of departmental equipment and supplies. •Prepare work orders for equipment repairs and distribute to Engineering. •Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas. •Prepare and submit daily and weekly payroll records and tip distributions. •Ensure that all pertinent information is documented in the log book daily. •Conduct performance appraisals of designated staff pursuant to HEI policies and procedures. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job related duties as assigned. Experience, Skills and Knowledge •Maintain a professional appearance and manner at all times. •Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. •Ability to perform basic mathematical computations. •Ability to provide legible communication and directions. •Ability to enforce hotel's standards, policies and procedures with Bell/Door staff. •Ability to prioritize and organize work assignments; delegate work to staff. •Ability to establish and maintain effective working relationships with associates, customers and patrons. •Ability to direct performance of staff and follow up with corrections where needed. •Ability to motivate staff and maintain a cohesive team. Ability to ascertain staff training needs and provide such training. •Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.]]> 10/9/2009