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| Bell Attendant The Driskill - Austin, TX |
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| Status: | Full-time | Type of Position: | Hourly Positions |
| Category: | Rooms & Operations | ||
| Position Description: |
| Who We Are: Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business. Our Culture: Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here! Essential Functions: Retrieve or carry guest items from/to cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages into/out of vehicles or onto a bell cart to transport items throughout hotel to designated suite. Navigate bell cart through public areas, guest suite corridors and to elevators. Requires physical stamina to stand, lift carry and walk continuously for duration of shift. Escort guests to suite using resort service standards - visually inspect room and report room deficiencies to housekeeping or PBX immediately such as non-working telephones, missing towels, etc. Point out suite features and directory for reference. Organize and store luggage as necessary in a designated area. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, resort services, directions to local attractions, function rooms, car rentals, airline service, etc. Greet guests immediately with a friendly and sincere welcome according to standards. Remain calm, attentive, and responsive especially during heavy resort activity and emergencies. Read and match luggage tags, write claim tickets and detach portion to give to guests. Required Skills: • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage weighing up to 70lbs. continuously throughout the shift. • Ability to stand, walk and/or sit and continuously perform the essential job functions. • Sufficient manual dexterity in both hands to be able to load and unload luggage. • Ability to perform tasks requiring bending, stooping, kneeling and waling significant distances on property. • Considerable knowledge of city and surrounding areas. • Ability to learn and perform all essential job functions accurately and safely with minimal supervision within two weeks after Pointe Professional begins work. • Ability to work in adverse weather conditions |
| Position Requirements: |
| QUALIFICATION STANDARDS: EDUCATION: Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. EXPERIENCE: Prior guest service or other Hospitality experience preferred LICENSES OR CERTIFICATES: Valid and current driver’s license. Clean driving record. License checks will be conducted periodically. APPEARANCE: Highly professional appearance. |
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