Service Center Manager

JOB SUMMARY:
Provide business, managerial, and technical direction to the office. When local operation supervisors are not part of management structure, provides general supervision for Field Engineers and Technicians and schedule work flow. Serve as customer contact and liaison. Keep track of job progress and financial details.

DUTIES and RESPONSIBILITIES:
· Responsible for the sales, profit, and quality of the area operation.
· Develop daily schedule for Field Engineers and Technicians. Make certain that equipment is scheduled and available for jobs.
· Develop and review proposals, and review reports of field engineers.
· Review and sign contracts consistent with Limits of Authority.
· Review and audit field jobs.
· Provide technical support and assistance for field personnel and sales engineers.
· Work with staff to develop weekly invoicing and monthly Status Reports.
· Interview job applicants.
· Perform employee performance reviews and recommend appropriate salary changes.
· Coordinate technical training for field personnel and assist with career development.
· Review and recommend field technical procedures and procedure changes.
· Develop Area Profit Plan using local committee and periodically review plan to insure that office work is on track.
· Hold periodic regular management committee meetings to promote effective communication and review business progress.
· Work with the Region Manager, Regional Sales Manager and Marketing Services to promote new business.

COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
· Action Oriented – Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
· Building Effective Teams – Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.
· Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
· Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.
· Directing Others– Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results.
· Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

EXPECTATIONS:
· Specific objectives and expectations of this position will be outline by supervisor.
· Expected to enroll in continuing education courses in management supervision and job-related technical courses.

KNOWLEDGE, SKILLS, and ABILITIES:
· Four-year degree or graduate of Electrical Technical School or Military equivalent, prefer BSEE.
· Same or similar work experience in the Industrial Service Industry.
· Requires a high degree of communication, supervisory, organizational and good management skills.
· Communicate effectively, writing and verbally, with clients, peers, subordinates and management.
· Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment.
· Willing to do some overnight travel to cover field region and attend company meetings.
· Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.
· Valid Driver’s License.

DISCLAIMER:
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. The employee may be asked to perform other duties as required and the responsibilities of the position may change.

OUR COMPANY:
High Voltage Maintenance Corporation, headquartered in Dayton, Ohio with service centers located throughout the Midwest, has been leader in electrical equipment testing and maintenance since 1960. Our company is a member of Electrical Reliability Services (ERS), which offers expert electrical and mechanical testing services to facilities throughout the world. HVM and all ERS member companies are wholly-owned subsidiaries of Emerson Electric Company of St. Louis, Missouri.
HVM was one of the first companies in the U.S. to specialize in testing and maintenance of electrical power distribution systems and equipment. HVM is a charter member of the InterNational Electrical Testing Association (NETA) and has worked with a variety of industries to establish reliable and safe procedures and standards. We are an independent testing company and provide unbiased test results and recommendations based on the latest principles of quality and value engineering.

Emerson is an equal opportunity employer. It will not discriminate against any applicant or employee on the basis of race, sex, religion, age, national origin, color, disability, or veteran status. Emerson is committed to providing a workplace free of any discrimination or harassment.

Please Visit our website at www.hvmcorp.com