Responsible for receiving initial pre-registration information from patient, physician, or physician’s office. Staff is responsible for greeting and pre-registering/registering infant/toddler, child/adolescent, adult and/or geriatric patients in a pleasant, courteous, and caring manner. Is held accountable for compliance with all BroMenn policies and procedures, particularly those dealing with discriminatory acts. Displays the philosophy and values of the organization through daily behavior. Puts the mission statement into practice.
Required Skills
Must be 18 years or older. High school diploma or equivalent (GED) preferred. Flexibility within life schedule to accommodate a 24/7 department with weekends and holidays. Ability to type 40 WPM required. Ability to work in all patient registration areas including the Atrium and Emergency Services. Ability to meet and maintain documented productivity and quality standards for patient registration. Ability to have conversations regarding collection of copays and coinsurance and to successfully collect. Able to carry and lift objects up to 25 pounds on occasion. Able to stand, stoop, squat, kneel, and utilize manual dexterity continuously. Able to push and/or pull supply carts, gurneys, and/or wheelchairs weighing in excess of 200 pounds on occasion. Must be able to communicate in English in order to communicate, understand verbal instructions, ask questions, and give directions to and from staff, patients, visitors and family member whether on the phone or in person.
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