FAQ
AGA Medical Corporation, a medical technology company, is dedicated to the development, design, manufacture, and marketing of nitinol-based occlusion devices and accessories for the minimally invasive treatment of cardiovascular defects and peripheral vascular disease.
|
Senior Service Desk Specialist
|
| City: Plymouth
|
Relocation Available: No |
| State/Province: MN
|
| Country: United States |
Type (Duration): Regular, Full Time
|
| Job Number: 1548 |
|
| Functional Area: Information Technology / Information Systems
|
|
| Division: Information Technology / Information Systems |
Work Hours: |
As a Senior Service Desk Specialist, you will respond to customer requests and work on Service Desk related projects. Customer requests may include, but are not limited to, installing software on a machine, setting up a new user, assisting someone with their blackberry or helping someone connect remotely.
Responsibilities:
- Provide Excellent Customer Service for desktop, application and overall IT support.
- Strive to achieve first call resolution
- Desktop Support including: installing new desktop/laptops, maintaining desktop images, desktop hardware lifecycle
- Provide remote, Microsoft Office and Outlook support
- Manage cellular phone requests
- Active Directory Account Management for Change/Add/Remove of user IDs and AD Groups
- Assist with the New Hire on-boarding process
- Manage all Shared Copiers/Printers/Faxes
- Manage small Service Desk Related Projects
- Actively participate in Larger IT projects
Qualifications:
- Bachelors Degree in Computer Science or related field required.
- 3+ years of related experience, with experience providing desktop support to Windows computer users, preferred.
- Ability to interact professionally with all levels of the organization.
- Ability to recognize and adapt to a changing environment.
- Ability to work independently yet willing to take direction from others.
Knowledge/Skills:
- Advanced knowledge of Desktop and Laptop hardware
- Advanced knowledge of Microsoft XP
- Advanced knowledge of Symantec Ghost
- Advanced knowledge for supporting remote users using VPN
- Advanced knowledge of Microsoft office Products
- Advanced knowledge of Printers and setting up print queues
- Some knowledge of home wireless networks
- Basic knowledge of Citrix Metaframe
- Knowledge of how to configure an RSA token
- Knowledge of how to run Queries in AD
- Knowledge of how to create/delete users ID’s in AD
- Knowledge of how to create and export mailboxes in Exchange
- Knowledge of how to set up a phone on the Blackberry Enterprise Server (BES)
- Experience with cellular phone support
- Must be willing to challenge status quo and propose and implement leaner processes
|
| - |
Submit Application
If you have previously submitted an online application, click here to apply for this position.
To upload your resume and apply, click here.
If you do not have a resume, click here.
We offer an excellent compensation and benefits package including medical, dental, life insurance, disability, 401(k), and much more.
An Equal Opportunity / Affirmative Action Employer
Please, No Agencies.
|
Know someone perfect for this job? Share it!
|
Contact Us
AGA Medical Corporation
5050 Nathan Lane North
Plymouth, MN 55442
USA
Toll Free: 1-888-546-4407
Phone: 1-763-513-9227
Fax: 1-763-513-9226
|
