Careers
| Director of Operations | |
| Location: Washington DC (Metro Area) | |
| Category: Project Manager | |
| Functional Unit: Alteritech | |
| About Acumen Solutions |
|---|
| Acumen Solutions, Inc. is a leading business and technology consulting firm with offices across the U.S. and in Europe. Our comprehensive yet practical approach is Right From the Start(tm) and allows us to optimize Customer Value, Technology, Risk Management and Economics. We provide a different kind of consulting, separated from the rest by our unmatched quality and service in these industries: Communications and Media; Financial Services; Public Sector; and Consumer and Commercial Products. Our proven track record with Fortune 500 clients and other emergent industry leaders speaks for itself.
If you have a driving passion for innovative solutions and can deliver practical, sustainable results, Acumen Solutions is interested in you. In return, we offer you the opportunity to become skilled at and apply leading-edge management principles and state-of-the-art technology to the most pressing problems of the industry, gain a depth and breadth of experience that can develop your career as we grow our business and share in the rewards of success through a competitive, comprehensive compensation and benefits package. |
| Job Description |
| The Director of Operations is responsible for the day to day management of Alteritech’s IT operations. Responsibilities include achieving billable revenue targets, managing customer environments in the datacenter and on premise, managing uptime of systems, developing technical staff, implementing policies and procedures to improve efficiency, quality, and reliability of services/products, strategic planning and execution. |
| Minimum Qualifications |
| Minimum of 10 years IT leadership and management experience Minimum of 2 years experience in the managed service industry Experience managing 20+ person technical teams or larger Experience managing 500-600 servers and 2000+ seats environments Understanding of ITIL foundations Experience managing service desks and ticket management systems Ability to be flexible with work hours and responsibilities. Strong understanding of Microsoft Enterprise technologies. Strong understanding of LAN and WAN networks and network design. Strong presentation skills. Excellent written and oral communication skills Experience managing and achieving billable revenue targets Ability to participate in sales calls with prospects and existing customers Bachelor’s degree in Information Technology or related field(preferrable). |
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