Careers
| Technical Support Lead | |
| Location: Washington DC (Metro Area) | |
| Category: Engineer | |
| Functional Unit: Alteritech | |
| About Acumen Solutions |
|---|
| Acumen Solutions, Inc. is a leading business and technology consulting firm with offices across the U.S. and in Europe. Our comprehensive yet practical approach is Right From the Start(tm) and allows us to optimize Customer Value, Technology, Risk Management and Economics. We provide a different kind of consulting, separated from the rest by our unmatched quality and service in these industries: Communications and Media; Financial Services; Public Sector; and Consumer and Commercial Products. Our proven track record with Fortune 500 clients and other emergent industry leaders speaks for itself.
If you have a driving passion for innovative solutions and can deliver practical, sustainable results, Acumen Solutions is interested in you. In return, we offer you the opportunity to become skilled at and apply leading-edge management principles and state-of-the-art technology to the most pressing problems of the industry, gain a depth and breadth of experience that can develop your career as we grow our business and share in the rewards of success through a competitive, comprehensive compensation and benefits package. |
| Job Description |
| Love to solve IT problems? We’ve got a position for you! Jump-start your career with Alteritech Technologies, a dynamic, fast-growing company that will challenge and excite you. Alteritech manages the IT and VoIP infrastructures of small- to medium-sized businesses, protecting their critical information and assets. Through a combination of Managed Services and Professional Services, we give organizations the freedom to focus on their core business while giving them peace of mind through business-class reliability and scalability. For advanced and larger businesses, Alteritech provides business application migrations, storage area network upgrades and complex hosting applications. Additionally, Alteritech has superior expertise and experience in meeting the complex demands of the legal community for the integration of applications such as document management. The technical support lead assists in the management of the team of experts that provide technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard workstation and server hardware, 3rd party vendor software applications, Virtual Private Networks and Active Directory administration. Troubleshooting and communication skills must be excellent. Patience to work with customers real-time over the phone and through remote desktop tools is required. |
| Minimum Qualifications |
| Minimum experience 4 years working on a technical helpdesk or equivalent experience in supporting large customer base (over 150 users) Expert Knowledge of Windows Server 2003 Administration Expert Knowledge of Windows Active Directory Management Expert Knowledge of Windows XP, Vista, and 7 Operating Systems Expert Knowledge of Microsoft Office 2007 Products Expert Knowledge of ActiveSync, Blackberry, and iPhone Mobile Access Expert Troubleshooting Ability Excellent Communication Skills MAC OS X experience is a plus. Bachelor’s degree (BA/BS) from an accredited 4-year school a plus |
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