Careers
| Call Center Subject Matter Expert | |
| Location: San Francisco, CA | |
| Category: Technology | |
| Functional Unit: Financial Services | |
| About Acumen Solutions |
|---|
| Acumen Solutions, Inc. is a leading business and technology consulting firm with offices across the U.S. and in Europe. Our comprehensive yet practical approach is Right From the Start(tm) and allows us to optimize Customer Value, Technology, Risk Management and Economics. We provide a different kind of consulting, separated from the rest by our unmatched quality and service in these industries: Communications and Media; Financial Services; Public Sector; and Consumer and Commercial Products. Our proven track record with Fortune 500 clients and other emergent industry leaders speaks for itself.
If you have a driving passion for innovative solutions and can deliver practical, sustainable results, Acumen Solutions is interested in you. In return, we offer you the opportunity to become skilled at and apply leading-edge management principles and state-of-the-art technology to the most pressing problems of the industry, gain a depth and breadth of experience that can develop your career as we grow our business and share in the rewards of success through a competitive, comprehensive compensation and benefits package. |
| Job Description |
| The Call Center Subject Matter Expert will be responsible for helping clients with a broad range of call-center-related projects, including strategic call center plan development, business case formulation for new call centers and call center consolidation/rationalization efforts, end-to-end management of major call center moves and consolidations, management of infrastructure optimization efforts, reviews of current call center adequacy for expected growth, reviews of operational processes, and management of efforts to improve operational processes and supporting tools. The ideal candidate is expected to be well versed in the needs of complex call center environments, and must have led full-lifecycle call center build-out or consolidation engagements. He or she must also be capable of presenting recommendations and business cases to senior management stakeholders within client organizations and helping to develop additional business for Acumen Solutions. The candidate is expected to have the necessary client-facing and consulting skills to become a trusted advisor to clients by demonstrating expertise, experience, and sound judgment in all (or most) of Acumen Solutions’ call center offerings. The candidate should have experience in managing implementation teams, including teams consisting staff, contractors, or a mixture of the two. |
| Minimum Qualifications |
| Bachelors degree or equivalent experience At least 5 year of consulting experience At least 2 years of experience in a mission critical, call center setting Strong communication, presentation, analysis, and writing skills Experience managing diverse technical teams Authorized to work for any US employer Ability to Travel |
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