Careers
| CRM SBA | |
| Location: Washington DC (Metro Area) | |
| Category: CRM | |
| Functional Unit: CCP | |
| About Acumen Solutions |
|---|
| Acumen Solutions, Inc. is a leading business and technology consulting firm with offices across the U.S. and in Europe. Our comprehensive yet practical approach is Right From the Start(tm) and allows us to optimize Customer Value, Technology, Risk Management and Economics. We provide a different kind of consulting, separated from the rest by our unmatched quality and service in these industries: Communications and Media; Financial Services; Public Sector; and Consumer and Commercial Products. Our proven track record with Fortune 500 clients and other emergent industry leaders speaks for itself.
If you have a driving passion for innovative solutions and can deliver practical, sustainable results, Acumen Solutions is interested in you. In return, we offer you the opportunity to become skilled at and apply leading-edge management principles and state-of-the-art technology to the most pressing problems of the industry, gain a depth and breadth of experience that can develop your career as we grow our business and share in the rewards of success through a competitive, comprehensive compensation and benefits package. |
| Job Description |
| The CRM Senior Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. Essential Functions Gathering and understanding business requirements Designing technical solutions Developing technical solutions Configuring CRM COTS applications Business Process Design/Redesign Provide functional application expertise and team/project management |
| Minimum Qualifications |
| Bachelors degree Must be authorized to work for any US employer Willingness to travel 4-6 years of experience Professional consulting background CRM development configuration and customization, EAI, scripting languages, or workflow experience Experience with Salesforce.com, Siebel or other CRM COTS tools Leadership of a team in the successful delivery of technical solutions Call center experience a plus Excellent communication and client-facing skills Outstanding analysis skills Ability to facilitate in classroom training for new users Ability to develop use cases |
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